Support at Home, Simplified and Maximised.
Our coordination team ensures every dollar of your funding goes further, connecting you with trusted local services and tailored support that enhances your quality of life.
- Single contact number for all of your care enquiries
- Local care networks nationwide
- Regular budget and support updates.
- Care Coordinated for you, your way, in your home.
Why Choose Care Coordination Australia
A well-managed budget and affordable services are the foundation of maximised care at home.
At CCA, we believe that when your funding is prioritised, you stay independent, supported, and in control of your life for longer.
As independent coordinators, our role is simple: to help you make the most of your Support at Home funding, connect you with trusted local providers, and ensure every dollar goes toward improving your wellbeing.
Under Support at Home’s clinical care stream, we work closely with Exercise Physiologists, Physiotherapists, Occupational Therapists, Dietitians, and other allied health professionals to:
- Reduce your risk of falls through tailored movement and strength programs
- Ensure your home environment is safe and functional for daily living
- Coordinate services that minimise stress and enhance comfort at home
With CCA, your care isn’t managed by a call centre or hidden behind high provider fees, it’s personally coordinated by a team that represents you.
After facing the hurdles of My Aged Care with their own family, Kaelan set out to make care more transparent, accessible, and empowering for others alongside his Mum, Tania.
Support at Home Services
To ensure that support is targeted to individual needs, Support at Home offers a clear list of services under three distinct service categories, each funded slightly differently depending on your financial situation.
Clinical Care
This category includes nursing care such as wound care, medication management and continence care. It also includes allied health services like physiotherapy, occupational therapy and podiatry.
Regardless of your financial situation, the government will fully cover the cost of all clinical supports, so there is no out-of-pocket cost.
- Full Pensioner will contribute 0%
- Part Pensioner will contribute 0%
- Self Funded Retiree will contribute 0%
Independent Services
This category includes help with daily activities such as personal care (showering and dressing), social support and community engagement (transport to appointments), and respite care for carers to take a break.
Depending on your financial situation, you will partially cover the cost of Independence Support through a co-contribution.
- Full Pensioner will contribute 5%
- Part Pensioner will contribute 5–50%
- Self Funded Retiree will contribute 50%
Please Note: If you are a Grandfathered HCP recipient (approved for a Home Care Package before 12 September 2024) you will be no worse off under the contribution arrangements for Support at Home. You will never pay more than you are currently paying with an ITF.
Everyday Living
This category covers essential services to support your independence to maintain a clean and liveable home environment. For example, assistance with cleaning, gardening, shopping, or meal preparation.
Depending on your financial situation, you will partially cover the cost of Everyday Living Support through a co-contribution.
- Full Pensioner will contribute 17.5%
- Part Pensioner will contribute 17.5–80%
- Self Funded Retiree will contribute 80%
How to find a provider that’s right for you?
Most people don’t realise how easy it is to change providers, until they do it. What do they notice straight away? The difference.
- Our industry connections and long-standing relationships, ensure that we will find the provider that is right for you.
- Instead of long wait times and call back request, we handle your request for you.
- Instead of losing hours of care to hidden fees, you get more time with local support workers.
Care recipient’s tell us it feels like a weight has lifted.
They spend less time navigating care and more time actually enjoying it.
Getting started is simpler than you think
We make the process easy, so you can focus on what matters most.
a call
We’ll talk through your goals, answer any questions, and complete the initial onboarding form together.
Once you’re onboard, we start lining up the care and support that fits your life, and your budget.
Budgets & Pricing under Support at Home
Understand what the government funds, when co-contributions apply, and how CCA helps you stretch every dollar.
How our fees work under Support at Home
How does this compare to fully managed providers?
Government pays 100% when clinically indicated (e.g., nursing, allied health). We coordinate, schedule and track outcomes.
- 10% care management fee
- Additional 10% Administrative Fee
- Care Management from $200.50/hr
- Nursing from $224/hr
- Allied Health from $268/hr
- Individual Social Support from $135/hr
- Personal Care from $135/hr
- Transport from $85 per trip
- Meal Preparation from $135/hr
Please note: These rates do not include after-hours, weekend, or public holiday loadings.
CCA’s Fees
- 10% Provider Fee
- Care Management 25% utilisation rate
- Nursing from $100/hr
- Allied Health from $115/hr
- Individual Social Support from $50/hr
- Personal Care from $65/hr
- Transport from $10 per trip
- Meal Preparation: Freedom of choice of meal provider or support worker
Actual rates vary by service and location. We always seek the most affordable, high-quality option aligned with your preferences.
CCA Fee Example
CCA has moved from a flat 11% coordination fee to a service utilisation rate. Here’s how it works in practice:
| Item | Amount |
|---|---|
| Supplier service price | $50.00 |
| + Care Coordination Service Utilisation Rate (25%) | $12.50 |
| + Provider Fee (10%) | $6.25 |
| = Total Hourly Cost | $68.75 |
Note: This is an example for a standard hourly service. Actual pricing varies by service provider rates and location.
Under Support at Home, your funding will no longer accrue into an “unspent funds” account. For equipment (Assistive Technology) and home modifications, we will apply for these together through My Aged Care, with coordination fees capped at:
- The lower of 5% or $250 for Assistive Technology (AT)
- The lower of 5% or $500 for Home Modifications (HM)
We can help with...
Reviews
The care coordination team is exceptional in their client-focused approach. They ensure that all resources, including support personnel and necessary supplies, are allocated and procured well ahead of time, providing a seamless and stress-free experience for clients.
Their proactive approach to resolving issues and their unwavering commitment to advocating for clients is truly commendable. They go above and beyond to ensure that every detail is managed with care and precision. I would highly recommend their services to anyone looking for compassionate and professional support.
We first started being coordinated by CCA in 2022. We are pleased to return to CCA after leaving to go to a local provider. We were promised a lot but got left without carers for five days. They were hard to contact, and we knew we needed to change back to CCA.
Care was reinstated immediately, and we have a wonderful care coordinator and very caring local carers. We could not be happier.
Working independently with CCA has allowed myself the freedom to develop a strong relationship and friendship with my client. When I first met Ron, he was under a lot of stress with his wife in care. Now Ron visits regularly, has social outings and domestic assistance which has greatly improved his quality of life and mental health. This has been noticed by his family and friends.
I truly believe that many age care recipients would greatly benefit from this type of support in the future of age care, compared to the more traditional and less personable support that has been provided by larger institutions.
Frequently Asked Questions
Will I pay more under Support at Home?
Clinical supports remain government-funded. Contributions may apply to independence and everyday living supports. We’ll map your plan and check hardship options.
What happened to “care management fees”?
Under Support at Home, a pooled care-management fund pays for proactive coordination rather than hourly admin line items. We use this to keep you safer and better supported.
Can I keep my current supports?
Many current HCP clients will transition to Support at Home. We plan the changeover so your services continue smoothly.
Support at Home Funding
There are 8 classification levels of funding available under Support at Home. The dollar figures below are current estimates provided by the Australian Government and are subject to change.
Click to View Funding
| Service | CCA Advantage | Fully Managed Providers |
|---|---|---|
| Management Costs | 10% flat fee | 20% total fees (10% Care Management + 10% Admin) |
| Care Management | 25% utilisation rate (often far cheaper overall) | $200.50/hr |
| Nursing | $100/hr | $224/hr |
| Allied Health | $115/hr | $268/hr |
| Personal Care | $65/hr | $135/hr |
| Social Support | $50/hr | $135/hr |
| Transport | $10 per trip | $85 per trip |
| Meal Preparation | Freedom of choice | $135/hr |
| Overall | Affordable, personalised, transparent | Higher fees, less flexibility, provider-controlled services |
Support at Home Additional Funding
Restorative Care Short Term Pathway
Up to $6,000
Up to $6,000 (16 weeks) for extra nursing and allied health support to help you regain strength and independence after illness, injury, or a hospital stay.
End-of-Life Short Term Pathway
Up to $25,000
Up to $25,000 (12–16 weeks) for additional in-home care for people nearing the end of life to support with palliative care at home.
Assistive Technology and Home Modification
Up to $15,000
Up to $15,000 in funds to spend on assistive technology and/or home modifications (AT–HM) to help participants live more independently and safely by providing tools like mobility aids or physical changes to their homes, such as grab rails or ramps.